In 2016 a group of researchers from Harvard University investigated previous findings from earlier work done by Charles R Mann in 1918[1] where he concluded the following about the effectiveness of management:

85% of effective managerial and leadership success comes from having well-developed soft and people skills, and only 15% of job success comes from technical skills and knowledge.

And what were the important soft skills that were the most important:

  1. Leadership
  2. Collaboration
  3. Communication
  4. Time management

Let’s fast-forward to 2018 and the age of robots and AI and the relevance of soft skills. All we need to do is gaze around the world around us: just about every form of human endeavour has become so tremendously complex and technologically advanced yet it is not robots that will organisations to survive but people with skills and ambition and the motivation and ability to work harmoniously with others – All the things AI and robots cannot do – yet.

The Automation Readiness Index, a report created by The Economist Intelligence Unit, assesses how well-prepared 25 countries are for the challenges and opportunities of intelligent automation. Maybe unsurprisingly, it shows that most countries are not ready for the automation revolution.

According to the study, education and training should be at the centre of long-term strategies to deal with the challenges that automation brings. More specifically, people should be trained to become adaptable learners who can trade on those skills which computers lack: soft skills. 

(https://www.linkedin.com/pulse/how-get-your-employees-ready-world-full-robots-thomas-buus-madsen/)

LinkedIn recently surveyed 2,000 business leaders and asked them which soft skills they’d most like to see their employees learn.

Here’s what they listed as the most in-demand skills soft skills:

  1. Leadership
  2. Collaboration
  3. Communication
  4. Time management

Nothing much has changed in 100 years!

“As long as not every single human is replaced by a robot, we’ll need good managers who are able to cope with change and the constantly evolving workplace. More efficient processes will require more efficient collaboration and communication, and time will be even more at a premium”

Training for Survival

I have been involved in training managers for almost 30 years and am always amazed at how I struggle to convince training executives, on the fact that they should spend at least 85% of their budget on soft skills development. I have heard every excuse in the book: “no time”; “no money”, “end of the year”; “restructuring” (that’s a perennial favourite) etc.

It is training for survival. Disruption and technology are changing the nature of many types of businesses that are taken for granted. Taking the future for granted and apathy are the two biggest risks in business today – ask Toys r Us, department store formats, Edgars, Checkers, OK Bazaars (remember them); think of the relevance of DSTV in 5 years’ time; metered taxis, cashiers in your supermarket in the next decade? Landline telephones?

Do your managers have the soft skills to take you through the turbulent years ahead?

Be the Manager You Need to Be

85% of all the Soft Skills you need in one Online package:

  1.   Be Clear (The Basics of Communication)
  2.   Be Effective (Interpersonal Skills to Build Positive Workplace Relationships)
  3.   Be Productive (Effective Management Skills)
  4.   Be Inspiring (The Manager as Leader as Source of Inspiration)
  5.   Be Motivational (The Fundamentals of Motivation)
  6.   Be Savvy (How to Lead with Emotional Intelligence)

Contact Larry Lincoln on 083 284 3363 or at llincoln@tfnd.co.za

 

[1] Mann, RC. 1918. A Study of Engineering, The Carnegie Foundation for the Advancement of Teaching, 11.

Success as a manager and leader is not determined by a university or college degree nor experience on the job.  Research has shown that the only determining factor that makes the difference between indifferent and ineffective leadership is a person’s ability to use strong people skills, or as it is now known as ‘soft skills’.

“Deloitte found that the skills students gained in school — time management,
academic knowledge, teamwork and analytical skills — were different from those
that employers valued — leadership, sales talent,
general business knowledge and being entrepreneurial.”

(Skills Learned in School Differ From Those Demanded at Work, by Sangeeta Bharadwaj Badal)

 

It is common sense that the power of an organisation’s success lies in the hands of its employees – the salespersons, those who manage teams and projects, build, fix, plan, motivate, inspire and dedicate themselves to creating a place where people like to do business – inspired employees who like to work for your company.

It is also common sense that organisations make soft skills the number one priority of any organisational learning and development strategy.

In reality, we all know that common sense is not a trait that wins out against budgets, time and apathy. Too often human resource and L&D practitioners are reluctant to make the right decision – to develop and nurture talent to become your leaders and the drivers for business growth.

Soft skills represent the intangible qualities that enable managers and leaders to work with and interact with the workforce effectively.

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The human qualities of great leadership include self-awareness, communication, empathy and emotional intelligence are what makes soft skills powerful learning tools for winning over the hearts and minds of your employees.

 

Soft Skills Training does not need to be expensive or time-consuming or difficult to do especially in large organisations

To find out about smarter options – contact Training Fundamentals Online to find out more about Be the Manager You Need to Be ©

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QCTO is here!!

It is time to take action for all training skills providers and organisational learning providers.

The time has arrived to realign existing registered qualifications into occupational qualifications and to develop new occupational qualifications.

By 2019, the phasing of the QCTO practices and policies will start to take effect.

Are you struggling with the implementation
of these requirements?

Do you need help?

Training Fundamentals (TFND) is your solution.

We have established ourselves as a professional and dependent go-to source for rewriting and realigning current courses and qualifications to conform with QCTO requirements.

Larry Lincoln | Contact me and let TFND assist you in developing your training material and assist you in obtaining QCTO approval. I have more than 10 years’ experience in writing accredited training materials.

  

Do not wait until the last minute!

This may affect your organisation’s chances of
applying for funding.

 

083 284 3363 | llincon@tfnd.co.za
Training Fundamentals | TFND Online Learning

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